More than half of the businesses in a recent survey says they would “love to never have to buy another server again”.
This is one of the results of a survey released today by Rackspace Hosting, which highlights the growing problem of businesses struggling to cope with the demands of managing their own servers.
The study, conducted by LoudHouse on behalf of Rackspace, investigated the views of more than 441 IT managers at midsize enterprises and revealed that approximately one third of their IT staff’s time is spent on server management, which could limit their ability to focus on strategic initiatives that could benefit the business. Fifty eight percent of respondents cited the ‘hassle of managing servers’ as a challenge for their organisation, while 61% of IT managers said ‘time to drive innovation’ was a challenge.
“IT should be an enabler,” says Lanham Napier, president and CEO of Rackspace Hosting. “The survey seems to reveal that a huge chunk of time and resources are spent keeping the lights on and preventing problems. Rackspace, with its world class Fanatical Support can free organisations from the hassle of server management and enable their IT teams to focus on strategic initiatives that will positively impact the business.”
Other interesting findings from the survey include:
* Selfish servers demand IT director time – IT teams reported spending 60% of their time troubleshooting and managing servers, while only 27% of time is spent on strategic and value-add activities. Onsite servers also cause ‘server stress’ for IT managers, who cite ‘the need to be available 24×7’, ‘hardware issues and maintenance’, and ‘after-hours calls and issues’ as the top three server management issues.
* Poor purchasing is problematic – More than half (51%) of respondents have made mistakes in their server capacity planning. Fifteen percent have bought too many servers and 36% have failed to buy enough. This leaves businesses exposed to the risks of financial waste and the inability to cope with user demand by not getting server spending right the first time.
* Attitudes toward cloud computing – Thirty five percent of companies identify themselves as ‘proactive and slightly ahead of the curve’ when it comes to describing their approach to new technologies, while 28% remain ‘cautious and reactive.’ When it comes to hosting and cloud computing, barriers to adoption include assurances of reliability (29%), evidence of cost savings (28%) and assurances of security (27%).