IBM has opened telecommunications development centres in China, South Africa and Malaysia. They are designed to help communication service providers (CSPs) create new business models, while improving the customer experience and operational efficiencies and provide a broad array of advanced technical skills and specialised offerings.
The centres offer a range of new telecommunications software solutions based on IBM’s Service Provider Delivery Environment (SPDE) 3.0framework, as well as hardware, services and business partner applications. Clients will include telecommunication operators, network equipment suppliers, independent software vendors (ISVs) and extended service providers.
IBM’s main Telecom Solutions Lab (TSL) in sub-Sahara Africa is located in Johannesburg, but clients will also be able to access IBM solution demonstrations from three additional satellite locations in Africa: (Nairobi, Lagos and Cape Town).
The South African TSL features a proof of concept solution called the Enterprise Applications for IMS + SDP for Mobile Healthcare, which is aimed at improving doctor’s productivity and delivery of healthcare services using a wireless infrastructure.
This solution allows onsite medical resources (general practitioners, clinic staff) to have immediate access to remote specialists. Specialists would be able access a patient’s information in real time to enable rapid diagnosis and remedial action without the need for an in-person examination. For CSPs this solution demonstrates ways to quickly adapt a solution for new business opportunities in adjacent markets.
From a telecoms perspective, as the solution is based on a service-oriented architecture and service delivery platform from IBM, the customisation and rapid deployment capabilities of these two platforms allow for rapid time to market as well as maximised reuse, allowing the operator to quickly adapt the solution to new business opportunities in new fields, for example, to provide second level diagnostics to production engineers.
“To sustain growth in today’s economy, service providers are seeking ways to offer subscribers a more positive and differentiated user experience while reducing complexity and cost,” says Scott Stainken, GM for IBM’s telecommunications industry. “IBM’s specialised global centres and labs offer the telco industry an unparalleled level of expertise and support to speed implementation and facilitate more effective use of applications and technologies.”
IBM’s new Comverse Centre of Excellence (CoE) has been established within the IBM Telecom Solutions Lab in France. Its goal is to reduce risk and speed time-to-value of telecom solutions. The CoE creates a BSS/OSS (Business Support System/Operational Support System) and Service-Delivery environment using software components from IBM and Comverse that allow clients to test proofs of concept. IBM server and storage hardware, including Power Systems and BladeCentre, provide the dynamic infrastructure foundation for the CoE.