The growth and consolidation in the African telecommunications arena is opening up new opportunities for companies to expand their operations on the continent.
The diverse African market faces many challenges as it looks to consolidate, grow and improve operational efficiencies; in particular many operators are faced with the challenge of low ARPU and poor infrastructure.
These and other issues will be discussed at the upcoming Management World Africa 2010 to be hosted in Sandton by TM Forum on 24 and 25 February.
Chris Gabriel, chief executive of Zain Africa; Pauline Warui, chief customer care officer of Safaricom; and Eric Roberts, former CIO of MTM South Africa and now a senior consultant at Huawei Technologies, are among the line-up of speakers at the event.
Management World Africa 2010 will bring together industry experts from the mobile, fixed line, cable, Internet, media and entertainment industries to explore strategies to lower total cost of ownership through convergence, transformation and outsourcing.
The conference will focus on practical lessons from the past, as well as strategies for survival and profitability within low average revenue per user (ARPU) economies. Sessions will examine how to ensure customer loyalty and retention by improving customer experience, as well as maximising revenue through best practice revenue management and charging.
"Along with the substantial innovation of the communications industry, the African market is at a turning point,” says Martin Creaner, COO of TM Forum. “This year’s Management World Africa is all about recognising this and looking at the real business and operational issues that face service providers as they battle for market share.”