Connection Telecom, an independent provider of carrier-grade IP PBX solutions has launched its Telviva family of PBX products. This brings the local enterprise market more choice in how to deliver telephone services in their organisation. The partnership with Polycom, global leader in enterprise and video and audio conferencing equipment, complements the Telviva solution in presenting a greater choice and flexibility to the market.
The Polycom products support key open standards such as Internet Protocol (IP) and SIP, allowing enterprises to choose the handset that provides the best fit for their needs. This open standards approach is rapidly overtaking traditional proprietary PBX technologies, which lock users into specific hardware.
According to Chris Wortt, VoIP sales manager: EMEA at Polycom: “A trend we see, which is confirmed by industry analysts, is that an increasing majority of the market for enterprise PBX systems is looking to the Internet Telephony Service Providers (ITSP) community for their long term strategy. The strategy is based on consolidating the GSM, PSTN and voice running over IP networks into one unified platform. This is opposed to multiple legacy PBX and least cost routing devices offering customers greater choice and lowest cost with multiple voice termination vendors. In South Africa, Connection Telecom is a pioneer in the open standards space and by having a partnership with them we can build an understanding of this new telephony paradigm.”
David Meintjes, MD of Connection Telecom, explains, “In the past, IT managers had little choice in how their PBX systems were structured to meet their business needs. Companies had to make a decision on a vendor and live with that decision for the expected payback window or life expectancy of the PBX. Now customers can pay as they go, choose the handset device of choice, have the PBX managed combining their GSM, PSTN and IP worlds into one and most importantly design the platform to support the business at the lowest cost. The Connection Telecom partnership with Polycom means that IT managers can now mix and match handset devices to their users needs, their budget, and their long term strategy, especially as ‘unified communications’ starts to become a realisable technology for more businesses.”
IP based communications systems are now living up to the grand promise of unifying everything – voice and voicemail, video, email, instant messaging, collaboration and mobile presence are coming together. At the same time, IP telephony offers the opportunity to create an office anywhere around the world, with people connected as and when they need to be.
“In the South African market, Connection Telecom has already seen a dramatic increase in the level of interest in open standards, IP-based PBX technology from corporate IT decision makers who previously only considered the traditional incumbent PBX vendors. Open standards PBX’s has also grown tremendously in international markets, currently around 18% in North America. South Africa’s open PBX market is currently just a few percent, and we expect to see adoption ramp up quickly. Open standards IP PBX technology merges the worlds of mobile, fixed and IP telephony, and lets them work directly with operational and productivity tools. It is the future of business communications,” concludes Meintjes.