HP has announced new and updated services for mission-critical, virtualised environments that minimise the impact of downtime, allowing businesses to free up resources that can be used to drive innovation.

While virtualisation in the data centre can introduce greater efficiency and flexibility, it also adds more complexity. This can result in a rise in unplanned downtime of business-critical applications. For every minute that IT is down, there is a substantial negative impact to the business. The complexity of business-critical technology processes and applications are combined with the reality that most companies are dealing with a shortage of resources and skilled staff in these new technologies.
HP today introduced services to create a cost-efficient technology infrastructure that is reliable, scalable and secure.
* Operational improvements for virtualized environments – New services from HP help clients take a holistic approach to managing a virtualised environment that can effectively reduce downtime and mitigate risk;  HP expanded its Mission Critical Services portfolio to deliver multilevel support for the entire virtualised environment including hardware, operating systems and now Citrix XenServer, Microsoft Hyper-V and VMware virtualisation software; and new HP ITSM Assessment for Virtualized Environments increases the operational efficiency of virtualised environments through expert recommendations and prioritises improvements that need to be made. This assessment service identifies service management gaps within a virtualised environment.
* Mission critical support across multivendor x86 environments – HP Mission Critical Partnership (MCP) has been extended to help clients eliminate risks across the entire management ecosystem as well as provide provisioning skills and resources to more effectively help clients navigate a path to zero downtime. This service employs a formal methodology of risk identification and benchmarking to deliver a service improvement plan for x86 environments from multiple vendors.
* Minimize downtime, address resource constraints – New HP Proactive Select Services deliver a highly flexible way to acquire HP expert resources on demand; new services offer resources on demand with variable price points to align with tight budgets. The addition of 33 new services across Information Technology Infrastructure Library (ITIL), blades, storage, virtualisation and in support of SAP® applications enables clients to cost-effectively augment IT staff with HP expert resources and services; and HP Priority Connect speeds resolution to interoperability incidents, minimising the total business impact from downtime. New services deliver environment-wide, incident-based support across Microsoft Windows®, Linux, virtualisation, storage and blade technologies.
“Helping the business remain competitive, secure and always on while freeing up staff for innovation projects is a challenge for CIOs today,” says Leon Erasmus, country manager: technology services at HP South Africa. “With our expanded portfolio, HP offers clients full support across their technology environments to help minimise disruption to the business and free up operations budgets to drive innovation for the business.”