Specialist power products and solutions company, Powermode, has launched a nationwide emergency power crisis management service which centres on the preventative maintenance and repair of stand-by power generators and their batteries.
The 24×7 service, managed by a custom-designed call logging and incident management system at the company’s headquarters in Johannesburg, covers all major centres throughout South Africa.
Philip Hampton, chief technology officer at Powermode, says national enterprises and chains often find it difficult to be assured of the reliability of their often significant investments in emergency power.
“Consequently, Powermode’s service is aimed at large, national, retail and services-related chains where power related downtime is extremely costly and represents a growing business risk,” he says.
“Service level agreements with customers are put into place to ensure a fast two-hour reaction time to emergencies and a guaranteed maintenance/repair/ replacement service, no matter where the faulty generator is located.”
Hampton anticipates demand for power crisis management services to grow exponentially as utility power reliability continues to deteriorate from late 2010 and early 2011 as the delayed planned maintenance of the national grid is implemented.
“As the situation is expected to be on-going for at least 10 years, the key to a reliable emergency power supply is preventative maintenance and the regular servicing of generators and battery components,” he adds.