The JD Group Cash Trading Division has awarded an infrastructure outsourcing deal to the Integr8 Group, which includes the delivery of field support services to all the Incredible Connection and Hi-Fi Corporation branches throughout Southern Africa.
Hi-Fi Corporation remains one of the largest audio and visual category specialist retailers in the southern hemisphere. Similarly, Incredible Connection is one of southern Africa's leading and largest specialist technology retailer. Together, operations include in excess of 90 locations in high traffic metropolitan based shopping malls and areas, including Windhoek and Gaborone.
Lance Fanaroff, Integr8 Group’s joint CEO, believes it was Integr8’s ability to offer a complete national ICT solution, using technology and ITIL processes that delivered on specific operational requirements, that secured the deal.
“I think the fact that both companies are looking at similar expansion paths saw a fair amount of synchronicity in the partnership. Of course our willingness to provide a healthy balance of on-site support coupled with our Nerve Centre delivery capability throughout South Africa and Africa, as well as the good cultural fit between technical teams, enhanced our appeal,” Fanaroff says.
The solution is outcome and delivery based, which means that Integr8 have mitigated any form of risk for JD Group.