Itec Distribution has been named as Konica Minolta’s best-performing business partner across its production printing product range for 2009.
The award, recently announced at a ceremony in Kyoto, Japan, validates the solutions-led sales approach that Itec has taken in the light-to-medium production printing market.
Itec won the 2009 Best Performer of Production Printing Business Award in the face of stiff competition from 46 distributors around the world. The award is given to the distributor that achieves the best sales for Konica Minolta during the financial year and is aimed at distributors that operate in countries where Konica Minolta does not have a direct presence.
Says Ryan Miles, chief operating officer at Itec Distribution: “The award is particularly gratifying because as a relatively new entrant to the light-to-medium production printing market, Itec had to establish itself as a serious player in a very short space of time.”
One of the ways Itec differentiated itself was to approach the light-to-medium market as a completely distinct segment with its own unique needs, and then deliver accordingly. “We resisted the temptation to treat this segment in the same way as the big printer/copier market,” says Miles. Instead, Itec gave it the respect it deserved and established a dedicated, highly experienced team to focus purely on this segment providing specialised sales, consulting, and support services.
Nick Constantinou, business development manager at Itec Distribution says that Itec works closely with production printing customers on solutions and services such as variable data printing and advanced colour printing to help them drive the maximum revenues from their production printing environments. The company also helps clients to optimise the costs of their printing environments. It backs this all up with reliable customer service – 24 hours a day if the client requires it – and strict service level agreements.
“Clients in production printing environments – including print bureaus and other commercial printing operations – expect their printer suppliers to be more than box-droppers,” concludes Constantinou. “They want to work with companies they can trust and that are in it for the long haul, helping them to boost profitability and improve performance. We have achieved strong sales over the past year by structuring our business to meet those needs.”