Travellers shocked by huge cell phone bills while they are out of the country will get some relief from MTN South Africa, which is introducing free incoming calls and SMS for both postpaid and prepaid customers travelling in the South & East Africa (SEA) region.
The seamless roaming will be available to MTN PayAsYouGo and contract customers roaming across MTN operators in Botswana, Rwanda, Uganda, Swaziland and Zambia.
In addition, MTN says it offers the lowest voice and data roaming rates in the region.
“We realise our customers sometimes do not want to roam or even receive incoming calls due to the costs associated with doing so. Now, with free incoming calls on offer, MTN is empowering its customers to roam with ease,” says Serame Taukobong, chief marketing officer at MTN South Africa.
Historically, roaming charges have presented pricing challenges, with customers accumulating exorbitant monthly bills due to a lack of knowledge about pricing structures and varying tariffs per country.
Now MTN’s roaming prepaid customers will be able to top-up their prepaid phones with locally-purchased airtime cards, which can be bought at MTN points of sale in the relevant. For prepaid & top-up customers, the roaming service is automatically activated when crossing into any one of the MTN networks, with no prior registration required or sign-up fee charged.
Postpaid customers need to apply to their service providers for international roaming and a deposit may be required depending on the service provider.
Calls to the SEA region countries (Botswana, Rwanda, Uganda, Swaziland and Zambia) are charged at R5.00 per minute and SMSs to anywhere cost R1.50. Calls within the country being visited are charged at R3.00 per minute. Data roaming in the SEA region is only available to MTN contract customers, charged at 25c per 25kb in the region.