The recent downtime on the SEACOM undersea cable has again highlighted the dependence of commerce and consumers on the resilience of their Internet Service Providers' (ISPs) redundancy plans.
"Most service providers do have redundancy capacity on other cables, such as SAT3, but as illustrated by this most recent SEACOM breakdown, not all failover plans are equal," says Wayne de Nobrega, CEO of Altech Technology Concepts (ATC).
"As with most other ISPs, we have capacity on both these cable systems, but due to our particular configuration not one of our customers experienced slowing of connection speeds, never mind downtime."
ATC recently unveiled its new-generation network infrastructure that it established to provide unparalleled connectivity services to the corporate and SME markets.
De Nobrega says the strategy to take up equal capacity on both cables has clearly paid dividends.
In addition to utilising both cable systems, they are providing enough capacity on each for either to carry the full traffic load should the other fail.
"To borrow a phrase from another sphere – it's not about the size of the pipe, it's how you use it," he quips.
He adds that ATC's decision to make provision for outages or sudden surges in demand reflects a business decision rather than a technical consideration.
"Although this costs ATC more, it is well worth the customer satisfaction experienced and the quality of our network both of which are paramount to us – we won’t compromise on these."
ATC's network enables a range of tailored communications services – both fixed and wireless – including capped and uncapped Internet connectivity, VoIP telephony, VPN solutions and a range of managed services.
"A cable outage is a reality that all ISPs have to live with, and it was a good test of our new network to gauge its resilience. It has demonstrated that customer satisfaction is something that requires active management and correct utilisation of resources to get right," he concludes.