LaserCom, South Africa’s leading mailroom outsourcing and fulfilment company, and part of Bytes Technology Group, wholly owned by JSE-listed Altron, has been awarded the national contract for all of African Bank Investment Limited’s (ABIL’s) printed statements, which are mailed via the South African Post Office.
LaserCom won a tender which ABIL, the holding company for African Bank and Ellerine Holdings, had issued.
“African Bank Limited has been our client for three years, and when ABIL acquired Ellerine Holdings they wanted a one-stop, single provider for mail fulfilment. They went out to tender and we won it,” says Mac Moodley, divisional director at LaserCom Durban.
“Ellerine Holdings is a very big player in the furniture market. African Bank Limited is a strong account, and we’ve done a good job, so it made sense that we should have a good chance of winning the tender, which we did.”
LaserCom services both Johannesburg-based African Bank Limited and Ellerine Holdings out of Durban.
“It didn’t matter where the outsource contract was based,” Moodley stresses. “They send us their data files over high-speed lines, and we commit as per the service level agreement to processing all statements and marketing communication."
LaserCom makes use of high-speed Xerox continuous and cut-sheet laser printers to print the statements, and intelligent Pitney-Bowes mailing equipment to stuff the envelopes. By using envelopes, it allows Ellerine Holdings to include additional marketing material at no extra cost.