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Forrester names EMC a leader in dynamic case management

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EMC Corporation, the world leader in information infrastructure solutions, has recently announced that Forrester Research has positioned EMC as a leader in its report, “The Forrester Wave: Dynamic Case Management, Q1 2011.”

The report highlights EMC Documentum xCP as demonstrating powerful dynamic case management (DCM) capabilities "focused on its traditionally strong content management offering”.
As the Forrester report states, “enterprises use DCM solutions to tackle untamed processes that service a myriad of customer and citizen requests, automate and track 'incidents' related to investigations, and meet new compliance demands from a growing number of ever-more-scrupulous regulators”.
Forrester defines untamed processes as forming "in the seams and shadows of the enterprise, [requiring] a balance of human and system support, and cross department, technology, information, and packaged application silos to meet end-to-end business outcomes”.
In recognising EMC as a leader, Forrester states, “EMC brings together a rich collection of dynamic case management technologies. EMC has a strong development and business-oriented strategy that leverages its base in ECM and BPM to provide a strong composition platform for case-based applications.”
Documentum xCP provides an ideal DCM platform for untamed business processes because of its support for unstructured and structured content combining human- and system-controlled processes, and facilitating knowledge and expert guidance.
As a result, organisations are able to align process outcomes with business goals, improve case worker agility and enable better decision making.
“Case management sits at the intersection of people, process, information and compliance which uniquely positions EMC to capture this market, given our rich heritage in defining and driving the enterprise content management and information governance markets,” says Rick Devenuti, president for EMC’s Information Intelligence Group.
“We feel that Forrester’s recognition of EMC as a leader in the DCM market is very gratifying as it provides a strong endorsement of our process management capabilities and validates our overall product strategy, innovation and commitment to this new and rapidly growing space.”