The strategic shift into managed services over the course of more than a decade, which is today exemplified in the "Connective Intelligence" branding that has been taken to market, has earned Business Connexion the prestige of being awarded two Cisco awards.
At the annual Cisco Partner Awards, held recently in New Orleans, Louisiana, USA, Business Connexion shone as it was not only named the Cisco Services Partner of the Year, but also the Cisco Managed Services Partner of the Year in the Emerging Markets Central region.
The awards were presented by Pim Versteeg, Cisco’s VP for this region, which includes Africa and parts of the Middle East.
Partner account manager at Cisco, Mark Mackay, explains that the criteria for the Partner of the Year awards include an evaluation of technical ability, a customer satisfaction index, services volumes and spare parts efficiency.
“These awards are an acknowledgement of Business Connexion’s investment in and ability to provide high-quality Cisco-based services to the regions in which it operates,” he confirms.
“These awards reflect the company’s capability as a managed services provider," says Tim Schumann, technology division’s chief executive at Business Connexion. "In the ICT industry today, it is not enough to provide product-based solutions. Business Connexion has made considerable investments over many years to establish itself as a leader in the managed services environment.”
On the one hand, Schumann says Business Connexion is recognised by its clients for its ability to meet technology needs with services which meet criteria for right price, scale and flexibility to accurately match business requirements.
“On the other, vendors like Cisco are confirming our position in the markets in which we operate with awards which recognise our investments in training and certification, infrastructure and inventory.”
He singles out the Managed Services award. “With this, customers have peace of mind knowing that our Cisco infrastructure is backed by Master Managed Services' certification – and recognition from Cisco itself that we are leading this field in Africa.”
Briefly explaining Connective Intelligence, Schumann says this defines the Business Connexion approach to cloud computing, in which complex connections are necessary to enable the delivery of easy to buy and consume ICT services.
“Networking underpins the Connective Intelligence concept. It enables collaboration between diverse and diverged resources for optimal efficiency and performance.”
He notes that Cisco data centre technologies play a key role in enabling cloud and other managed services.
“This recognition from one of the world’s leading providers of enabling data centre technology provides our clients with the confidence that they are benefiting from certified skill and expertise coupled with technological excellence.”
Continuing, Schumann says that while the accolades are most welcome, Business Connexion will not be resting on its laurels.
“Our commitment to excellence has resulted in numerous awards over the years, but that doesn’t mean complacence. It is a competitive market in which our focus must remain on efficient service delivery, innovation and competitive pricing.”