Contact centre solutions provider, Ocular Technologies, has partnered with the leading designer, manufacturer and marketer of lightweight communications headset products, Plantronics, enhancing its competitiveness in the contact centre arena by offering a complete unified communication (UC) services portfolio and becoming a one stop shop for customers.
“Ocular Technologies has always partnered with industry leaders to provide quality products and solutions to our customers. Our choice for a headset partner was simple. Plantronics pioneered the lightweight headset, the mobile headset and noise-cancelling technology. The result? Plantronics products are used by everyone from pilots, astronauts and 911 emergency workers to 100% of the Fortune 100.
“Together with the recent release of Unified Communications Applications from Aspect Software, Ocular Technologies now provides a more complete UC Ready products and services package. A selection of the most popular UC Ready headsets and desk phones from Plantronics are immediately available through our sales channel,” says Ebrahim Dinat, chief operations officer at Ocular Technologies.
According to Duncan Barnes, channel manager at South Africa’s reseller of Plantronics products, Headset Solutions, the company has always seen Ocular Technologies as a strategic partner in the African contact centre environment.
“With Ocular Technologies extending its specialist skills into the UC market, it allows us to jointly ensure that local customers get the best technology solutions enabled by best-of-breed end user devices. Ocular
Technologies has proven itself through its ongoing passion to drive business value for its clients as well as service of the highest level.
“Having Ocular Technologies as part of our value added reseller (VAR) programme supports Plantronics in its African strategy to deliver devices that are recognised for their sound quality, reliability and comfort,
thereby fostering better business communication and efficiency, regardless of where professionals are working,” he says.
For contact centre workers, every day is a whirlwind of conversations where they provide expert help to a steady stream of customers. Each caller might have very different needs, and workers are under constant pressure to provide effective, personable service as quickly and efficiently as possible.
Dinat says that the contact centre workers thus need robust tools that can withstand constant daily use and are comfortable to use for long periods of time.
“These tools also have to be able to reduce background noise, protect against sudden loud sounds and also provide crystal clear audio quality at both ends of the line.
"With the Plantronics offering, the Ocular Technologies UC Ready headset programme for Aspect UC Applications provides proven products that have a strong reputation in the industry, and provide superior voice quality and reliability to enhance the day to say operations of a call centre.
"In addition, these products have been optimised for use with Microsoft Lync Server, which assures the highest usability and seamless integration,” concludes Dinat.