Over the last twenty plus years, significant money and time has been invested in systems to support core business processes.
As time goes by though, the technology used starts to become redundant or is no longer user friendly – yet it is not feasible or possible to upgrade.
As a consequence, companies lose their agility and increase their risk as vendors stop supporting certain products. It also often happens that the original skilled resources move on and the development has not been well documented.
“It is common knowledge that your business could be at risk with aging and unsupported technologies. When thinking about the significance of line of business (LOB) applications, businesses should consider not only the value of individual applications, but also the ability of application frameworks, tools and infrastructure to provide value to the business on a more sustainable basis,” says chief technology officer at iSPartners, Ryan Jamieson.
“iSPartners has a number of LOB innovations ready for deployment, based on complex scenarios where unique problems were solved, even down to the transaction or document management level.
"We have gained valuable experience successfully utilising the business application framework of Microsoft CRM technology as an xRM platform to optimise critical business processes, combined with SharePoint to gain efficiencies and improve collaboration,” Jamieson adds.
Heath Turner, director CRM at iSPartners, explains: “Clients benefit from the massive research and development spends of the vendor to ensure a robust future roadmap. xRM provides a framework for the rapid delivery of numerous LOB applications with common hardware, licenses and IT resources, providing organisations with economies of scale and skills that maximise the value of their IT investments.
“In order to remain competitive and responsive to changing market conditions, change comes fast in the business world. Organisations need solutions that meet their current and future needs.
"xRM helps businesses stay abreast with change by providing a highly flexible, tightly-coupled architecture so that changes and updates can be applied quickly as business requirements change. The business case to consider xRM as a platform to replace a multitude of disparate legacy systems within a business is very compelling,” concludes Turner.