Bytes Document Solutions’ Xerox division has appointed Med-e-Mass as a value-added reseller (VAR) to serve the medical industry. Med-e-Mass already services over 9,000 customers in the medical practitioner, hospital, specialist, group, administrative bureaux, dental and auxiliary health services markets.
“Med-e-Mass, part of the Altron group, is an independent software vendor which means it owns its IP, and its footprint extends throughout South Africa and into sub-Saharan countries,” says Peter Vieira, national channel manager of Xerox system sales at Bytes Document Solutions.
“Xerox is a world-renowned and quality brand associated with printing, copying and document management,” says Jayesh Reddy, GM at Med-e-Mass. “We want to pass on to our clients the certainty that they are dealing with a solution of substance.”
Med-e-Mass offers product support through a national call centre, backed by four regional offices and 48 dealers that deliver further telephonic or on-site support. The national call centre, which is the client’s first port of call, is staffed by skilled customer service agents with years of industry and product knowledge.
They not only handle technical queries, but through a tailored call logging system, they can map clients’ needs and support trends.
Med-e-Mass leases its product for a monthly fee, and offers regular updates, support and maintenance to ensure that clients always comply with the latest regulations in the rapidly evolving healthcare industry. This is the perfect platform to offer printing solutions as a value-add service to Med-e-Mass’s existing client base.
Med-e-Mass has already kick-started the partnership by selling Xerox printers, multifunction devices and consumables for Xerox devices and Xerox replacement consumables for HP devices to its customers through a mail campaign.
“The Xerox hardware is fully integrated with Med-e-Mass’s suite of products and doctors, pharmacies, and hospitals will enjoy fantastic deals through the partnership for price, delivery, and a three-year warranty,” says Vieira.
Xerox also has an international agreement with aycan for its x-ray printing solution that was recently cemented locally through a partnership between Bytes Document Solutions’ Xerox division and Shinda Medical, the local aycan agent. This solution has seen radiologists around the country realise millions in savings.