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PWC rolls out managed services in Africa

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Price Waterhouse Coopers, PWC, has implemented Kaseya’s automated managed services solution in nine African countries across its member companies.

The grouping of companies, known as PWC Central Africa was  established in 1999 when PWC merged with Coopers & Lybrand.  
All IT for these countries is managed centrally through a virtual office and the decision to go with Kaseya was based largely on the group’s challenges around patching its Windows based architecture.  Prior to implementing Kaseya across all nine offices, PWC used a variety of methods, including manual, but none were consistent or entirely satisfactory.
A key driver for PWC in implementing Kaseya was to resolve the challenges associated with various offices using different software and standards. Kaseya allows all of this to be managed seamlessly. Kaseya also automates a significant portion of IT office staff activities, freeing them up to do more valuable tasks than patch management.
To ensure a swift and smooth deployment, Kaseya hosted training for all 18 IT staff at each PWC office centrally in Nairobi. The training took a week in total and PWC is making full use of Kaseya’s South African presence to ensure all the features of the solution are used to maximum advantage across the group.
The team allocated to managing Kaseya is approximately two people per country; this tight team manages thousands of end points with Kaseya.  The countries PWC is in are Uganda, Angola, Zambia, Nigeria, Tanzania, Kenya, Mauritius, Uganda, Ghana and Rwanda.