After successfully installing the Apex property management system (PMS) solution from Hospitality Technology International (HTI) – Africa’s leading developer of hospitality software – at the Montagu Springs Resort in the Little Karoo, the Singer Group has now opted to install its eRes central reservation and distribution software.
HTI’s eRes solution is supplied to over 90 groups, spanning more than 2 500 properties in sub-Saharan Africa. The software – a Web based application that interfaces seamlessly with most major property management systems, travel agents, tour operators and marketing portals – is said to be the most widely used CRS in South Africa.
Brian Singer, MD of the Singer Group, says the group – a destination management company which manages a slew of four and five star hotels – provided the Montagu Springs Hotel with a simple to operate, cost efficient PMS solution.
“Apex replaced a purpose-built system that was previously in use, which had, over time, become antiquated. With Apex we are now enjoying a cutting edge system, which is providing us with better control and reporting.”
Singer says that earlier this year the company assumed the management of Dolphin Beach Hotel, deciding to link HTI’s eRes CRS to its existing property management solution.
“This has enabled us to better manage and control the various distribution channels that we currently use, including third party Web sites, various tour operators and GDSs (global distribution systems).
“In addition, we have purchased HTI’s Apex PMS for Gardens Centre Apartments, and are in the process of installing the system. We are expecting to reap the same benefits from the system that we are enjoying at Montagu Springs and Dolphin Beach Hotels.
“We plan to roll out Apex where possible, or required, at any of our existing properties – and also at any future properties we may manage. We are currently securing commercial arrangements with a variety of third party Web sites, tour operators and travel agents that make use of eRes.
“This,” explains Singer, “will lead to increased reservations. We are also currently redesigning our hotel Web sites and will integrate eRes’ live booking facility, providing our clients with live access to our room inventory. Thanks to the capabilities of eRes, as a reservation is made, our inventory and PMS update automatically.”