Bytes Connect, a division of Bytes Technology Group South Africa, has been named as Alcatel-Lucent’s EMEA partner of the year for 2010/2011.
Bytes Connect offers offer a full range of ICT services, including IP and legacy voice solutions, unified and mobile communications, contact centres and a comprehensive range of pre- and post-sales services.
“It is a prestigious award for us to be recognised by our ground-breaking global technology partner. It is based on their platforms and our services as a specialist business communications solutions provider that we have been so successful in the local market,” says Andrew Holden, MD of Bytes Connect.
Bytes Connect has won a string of business based on Alcatel-Lucent technology, such as Gautrain, City Lodge and Coastlands on the Ridge.
One of Alcatel-Lucent’s star performers locally for Bytes Connect has been the Alcatel-Lucent OmniPCX Office and Enterprise, which enables converged communications.
The OmniPCX Office Communication Server is pre-configured for rapid deployment and allows small and medium businesses to enjoy enterprise-class IP business telephony.
It meshes seamlessly with Alcatel-Lucent Extended Communication Server, and together the two systems provide advanced telephony services, secure high-speed Internet and e-mail, and shared access to contacts, calendars and documents to employees in the office, on the road, or working from home. OmniPCX Office also supports call centre, soft phone and third-party XML applications.
Bytes Connect has a national footprint with highly trained and experienced technical and support personnel close to customer sites for rapid response times. It also maintains a 24-hour call centre for issue logging and first-line support.