Two days after a system failure caused widespread outages of the BlackBerry network in Europe, the Middle East & Africa, Research in Motion (RiM) has finally issued a statement – but hasn’t been able to commit to a timeframe within which the problem will be fixed.
The system went down on Monday morning, with speculation that a server in the company’s UK data server had crashed. By Tuesday morning some services had been restored, but many were still down.
The statement from RiM, issued last night, reads: “The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure.
“Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologise for any inconvenience and we will continue to keep you informed.”