Companies often forget what the value of peace of mind is, and how important payroll and HR software is, says Sandra Swanepoel, a director at Softline VIP, part of the Sage Group.
Let’s use the example of company X. Company X pays over 1 000 employees and decides to replace their payroll and HR system with a new product that would give them:
* Growth opportunities;
* Gear their business for the next five to 10 years;
* An integrated system that would provide a seamless financial solution.
Two years later, they are still battling to get pay slips with accurate data to their employees, says Swanepoel.
“A basic requirement that has cost them dearly, both in financial terms and employees being utterly frustrated by their employer not being able to deliver something that most take for granted.”
What does peace of mind really mean, and what should companies be looking out for when they are considering HR and Payroll software vendors?
* Make sure users understand the value proposition the company is offering. If price is the deciding factor, they will most likely not get the service required. Make a decision based on a long-term perspective.
* Do site visits and speak to payroll, HR and finance to get an understanding of what worked and what did not.
* Can the vendor maintain software from both a legislative and technology perspective?
* Do they have the infrastructure to support the company, should they expand across southern Africa or even Africa?
* Can they add value to the business, in terms of supplying them with payroll experts should a crisis in the payroll/HR office occur?
At VIP, the business has grown their payroll and software business over the past 25 years to be world class, explains Swanepoel. Their employees are absolute Payroll and HR specialists. The training they provide to them kicks off with four months of product training, followed by practical sessions in a controlled environment, allowing Softline VIP to compete with any international player.
Swanepoel says she is often asked why their employees need so much training to support the software. Is the software complex, is the product built for specialists? The answer is simple: talk to the users. They admire Softline VIP’s knowledge, and they have total peace of mind – and users cannot put a price on that.