Provider of high performing and secure ICT solutions, Datacentrix has signed a three-year, R9-million outsourcing deal with leading black empowered coal mining company, Shanduka Coal.
The deal, which followed a rigorous selection process, will see Datacentrix provide the majority of IT support services to Shanduka Coal at its Mpumalanga, KwaZulu Natal and Gauteng-based offices.
These will include server, network and desktop support for all IT users within Shanduka Coal, through telephonic, remote or onsite support. The company will also manage third party service providers, such as Telkom.
“IT outsourcing can provide a number of benefits to local businesses, least of all the cost and efficiency savings. Our venture with Shanduka Coal will also enable the company to focus on its own core business, help improve operational control and increase flexibility,” says Geoff Chandler, business unit manager of the Datacentrix outsourcing division.
“The partnership between Shanduka Coal and Datacentrix is an exciting venture for us and we plan to do everything in our power to ensure our service is of the highest quality across the board.”
“We have already noticed a visible and positive change in the support that has been given since Datacentrix came on board,” states Shanduka Coal IT manager, Rudolph Hibbert. “We look forward to a longstanding and successful partnership with Datacentrix as the Shanduka business grows from strength to strength.”