In the current economic climate, and with customers more willing than ever to shop around for products or services, first impressions have never been more important.
Today a missed call could mean a missed customer, and losing a call in the office switchboard system, or a poorly answered or managed call, could see an existing customer reluctant to call again. Ensuring agents can communicate effectively, reliably and effortlessly is essential to remain ahead of competitors and to build a professional brand.
If users can do so while also reducing costs, their bottom line is sure to benefit: it’s a case of identifying solutions that reduce overheads, capex and debt. And a good place to start is the telephony system.
Through using alternatives to traditional landline options, SMEs are able to significantly reduce their monthly phone bills and reduce their exposure to the debt or capex required to equip the office. This is where tailored cloud solutions are able to assist companies in reducing this monthly financial strain on a business’s capital.
A cloud-based PBX solution can be scaled to fit the needs of businesses of any size while offering all of the benefits of conventional PBX systems and more, at a fraction of the cost, and without disrupting existing systems.
Because the cloud does not bear the limitations of a location based PBX, a business can have all it’s national branches on one cloud PBX. Inter-branch company calls act as internal extensions, regardless of where branches are in the country, which means all branch-related calls are free.
Moving communications into the cloud gives users realtime control over system functionality via a personal Web interface, control over scale and costs with the ability to scale up down or cancel with 30 days notice, while saving the business on call costs with true per second billing.
Traditional private branch exchange (PBX) systems are expensive to purchase, to maintain and upgrade, but have been a necessary evil in order to promote a professional “big business” image. With a cloud PBX, even a tiny business can enjoy all the features of a world-class PBX without the costs or risks.
This makes cloud offerings ideal for companies of any size, from sole proprietors, lawyers, doctors and accountants to entrepreneurs or small- and medium-sized enterprises.
“With Fat Budgie’s cloud PBX solutions, your extensions and elements which previously required a technician can now be remotely accessed and managed from the cloud,” says John Woollam, chief operations officer of Fat Budgie, a cloud-based PBX company.
“This saves you service call outs and gives you the flexibility to change services or even move offices without any interruptions to your connectivity. With a cloud-service you get a big business’s system at a small business’s price.
“And because cloud services are scalable immediately, a solution can be adapted to meet the needs of a business as it grows, providing security and peace of mind in the process and mitigating the risks of ownership.
“Because we provide month on month solutions, gone are the days of tying yourself into lengthy contracts and investing in on-site bulky equipment. In addition, our solutions can be installed from scratch or serve as an upgrade to an existing PBX system, with no additional charge for equipment and no start-up costs.”
A dedicated data connection (like an ADSL line, a diginet link or a broadlink antenna) and a compatible telephone is all that’s needed and a company needn’t interrupt its existing services or change its contact details.
The transition to the cloud is seamless. Cloud-based offerings include the auto attendant, call forwarding and call waiting functionality expected from a PBX system, with the additional benefits of conferencing, voicemail sent to an e-mail inbox and call recording.
A cloud PBX is a must consideration for a company that is either starting up, moving office, is nearing the end of contract on an old PBX or is growing and changing to the extent that they are needing to make costly upgrades to their current PBX.