Our client is seeking a Senior Business Analyst whose primary objective is helping clients implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and development teams. Duties:

  • Develop, document, maintain complex business models, should interact with all departments, and should participate on business meetings of the organization.
  • Explore new ways of opportunities to increase client/customer satisfaction.
  • Drive insights through analytics, reporting, and visualization: Conduct data analytics & modelling, define business metrics, and develop dashboards to drive both day-to-day decision-making and long-term strategic-setting
  • Regularly review procedures or systems with teams to identify improvements and simplify processes and decision-making.
  • Recognise patterns and trends in a wide range of evidence/ data and draw key conclusions, outlining costs, benefits, risks and potential responses.
  • Communicate in a straightforward, honest and engaging manner with all stakeholders and stand ground when needed.
  • Understand agile methodology and how to apply agile processes to policy making as well as service transformation. Ability to apply an agile mind-set as a way of working.
  • Lead a team of business analysts to analyse and translate business requirements to system specification for complex development projects. System specifications include wireframes, use cases, UML, business process models.
  • Drive requirements gathering and analysis activities on multiple complex business topics in a fast-paced and changing environment
  • Motivate and drive project team members to ensure high performance and productivity.


  • 10+ years’ experience in a related industry
  • 7+ years’ experience as a business analyst
  • Understanding of business and/or systems analysis.
  • Able to create detailed documentation and presenting to stakeholders.
  • Understanding software design and development environments.
  • Power BI experience or a willingness to learn visualization tools (e.g., Tableau )
  • Experience in a leadership or supervisory role
  • High level of proficiency with analytical and presentation tools (e.g., SQL, Microsoft Excel/PowerPoint, Google Sheets/Slides, Confluence)
  • Experienced with toolsets for release management, requirements management, quality management and defect tracking


  • IT related Degree/Diploma.
  • Business Analyst Certification required
  • AgileBA Practitioner Certification
  • BACA Level 4 Competency
  • IIBA Certified Business Analysis Professional (CBAP)
  • PMI Professional in Business Analysis (PBA)
  • IIBA Agile Analysis Certification
  • Excellent verbal and written communication skills
  • Familiarity with OOAD and UML will be advantageous
  • Excellent facilitation skills
  • Excellent analytical and critical thinking skills – able to analyse and solve problems. Ability to identify and document solutions to complex business problems with accuracy.
  • Must be very detail-oriented and possess the ability to exercise independent judgment, work independently with limited supervision.
  • Identifying and articulating problem statements, turning analytical results into business recommendations, and presenting to senior executives
  • Results oriented – Strives to achieve high levels of individual and organizational performance.

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