We are looking for someone to provide hardware, software and networking support to all users in order to ensure efficient operation of the IT Infrastructure within the company.
MINIMUM REQUIREMENTS:
– Matric
– A+ Certification or Equivalent
– N+ Certification or Equivalent
– 2 years SoftwareHardware Support Experience
– Driver’s License – Must Have
– Own Reliable Vehicle
– Excellent Communication skills
RESPONSIBILITIES:
– Must have sound knowledge of server, network and desktop configuration
– Provide technical and/or remote support to Fair Price users in order to resolve the incident within the relevant service level agreement (SLA).
– Outlook configuration and troubleshooting;
– HardwareSoftware installation and configuration;
– Set up new users at sites;
– Printer and Network configuration and troubleshooting
– Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame
– Plan, Organise and conduct General Administration Functions
– Manage and track IT Stock allocated to the region.
– Will be required to provide on call support for critical incidents or emergency situations outside of regular business hours
– Contact external vendors should there be any issues with connectivity, support /requests for mobile devices, printer issues etc. in which cannot be resolved.
– Execution of Field Services, testing, Fault Finding, Intergration, optimization, maintenance and repairs of equipment.
COMPETENCIES
– Asset Management
– Strong Verbal and Written Communication
– Decision Making
– Problem Solving
– Risk Management
– Teamwork
– Hardware support
– Networking