– Researching, configuring and setting up hardware according to standards and guidelines;
– Installing and configuring drivers and software according to standards and guidelines;
– Performing regular updates according to security regulations to ensure that equipment performs optimally, data privacy is maintained and devices are protected from cyber attacks;
– Troubleshooting device failures or bugs and providing solutions to restore functionality;
– Keeping accurate record of repairs and solutions for future reference;
– Maintaining procedures for call logging, reporting and self-help guides;
– Offering timely technical support, both remote and onsite, and teaching users how to optimally utilise their devices.
– Detecting and removing malware and viruses and assisting with cyber security incidents;
– Providing consultation to users in terms of technical specifications and procedures for e-waste removal;
– Offering technical support to set up and configure mobile devices;
– Configuring new equipment with the User State Migration Tool (USMT) (profile setup, data transfer, third party software and printer configurations).
Job Requirements:
– A two-year diploma in IT or a related field;
– At least two years’ experience as a computer technician or desktop support specialist;
– A sound understanding of Windows operating systems and Microsoft Office applications;
– A fundamental understanding of computer equipment and IT components;
– Knowledge of a ticketing system;
– Good problem solving and listening skills;
– Good communication skills, as well as administrative skills;
– Must be able to work with people, be patient and provide good customer service;
– Ability to work in a dynamic environment without supervision and under pressure;
– Ability to work and collaborate in cross-functional teams;
– Good time management and organisational skills;
– Ability to learn and adapt quickly.
Candidates short-listed for this position will be required to complete a technical test.
Recommendation:
– Knowledge of trends and life cycles of operating systems and software, as well as licensing usage rights;
– Knowledge of core ITIL processes of service requests, incident-, problem- and change management;
– Knowledge of data and security protocols.