We are looking for a technical systems manager that can develop, service, maintain and grow relationships with our retail partners. You will be responsible for the full life cycle of products which you will achieve by working with business product owners and stakeholders in defining the strategy and roadmap for various digital products. You will ensure products are developed efficiently, within budget, using the latest technologies by working very closely with various development teams. You know how to lead and influence in order to achieve the desired outcome. You should be comfortable managing ambiguity and complexity. You must have a blend of business and technical knowledge that includes a big-picture vision and the capability to make that vision a reality.
Define and maintain long term Product Roadmap(s) and strategy
Ensure operational stability and success of allocated products
Engage with stakeholders and ensure their requirements are accurately represented on the product backlog in conjunction with Technical BA
Work closely with Business Analyst to ensure User Stories are easily understandable, refined to contain just the right amount of information, and are sized to be delivered within a short period of time (ie. a 2 week sprint)
Prioritise User Stories on the backlog to ensure that stakeholder and customer needs are considered
Create Customer Journey maps
Create wireframes with strong focus on customer experience
Drive UX and usability principles and best practices
Manage timelines, scope of work and project budgets
Build and maintain relationships with our retail brands and our IT implementation teams
Assemble, manage and guide cross functional teams for optimal product execution
Research new technologies to ensure you are up to date with current trends and future changes
Establish effective and meaningful system and process metrics
Assigning process ownership, establishing and approving roles and scope of responsibility
Establish and participate in planned, periodic reviews of the overall effectiveness of your assigned system, which includes taking any necessary corrective or preventive action to ensure continued success
Key Competencies and Qualifications
10+ years’ experience in an IT management role in a product-focused business
Ability to manage budgets and resource requirements effectively
Good people management skills
Mentoring employees that report to you
Delegate, prioritise and manage a diverse workload which spans multiple concurrent products
Excellent communication skills
Ability to motivate and influence cross-functional teams
Ability to blend your technical understanding with business experience to drive product outcome
Tech savvy and passionate about building products
Experience in an Agile environment