The purpose of this position is to implement, test and maintain retail systems software, networks, hardware and peripheral equipment in all retail stores serviced by the Western Cape Distribution Centre & Namibia and to ensure that users are sufficiently knowledgeable of system processes in order to optimize store performance.
THE RESPONSIBILITIES INCLUDE BUT IS NOT LIMITED TO:
▪ Maintain close working relationship with retailers.
▪ Advise and assist retailers with profitability by system application
▪ Set up, configure, install & support hardware, peripheral equipment, operating systems, networks and retail systems software in Retail stores
▪ Support the Retail Store networks, equipment and software systems
▪ Resolve hardware, software and business processing problems and queries reported through the Help Desk.
▪ Implement and manage retail IT projects
▪ Carryout software testing on new software releases
▪ Provide Training to Store Owners and Staff members, preparing User Training Manuals where necessary
▪ Compile Business Functions Manuals _System Supported
▪ Effective communication with Store Owners, staff and other stakeholders in order to provide excellent service, support and mentorship.
▪ Provide comprehensive statistics of hardware and software implemented, in order to ensure that IT standards are upheld and maintained.
▪ Compile, Implement & Drive Best Operating Procedures.
THE PERSON MUST SATISFY THE FOLLOWING COMPETENCIES:
▪ A Matric Certificate
▪ Tertiary Qualification – Financial Stream (Bookkeeper to Financial Accountant Consideration) would be advantageous
▪ Valid Code 08 driver’s license essential
▪ High Energy Level and ability to operate under pressure
▪ An IT Diploma would be advantageous
2 -3 Years’ experience in similar environment
▪ Experience with Retail Software Applications would be advantageous
▪ Sound interpersonal skills
▪ Good organizational skills
▪ Self-Management
▪ Able to work with minimal supervision / overtime
▪ Be prepared to travel extensively
▪ Valid Passport essential
▪ Solid understanding of retail store administrative procedures and controls
▪ Be able to do standby after hours / weekends and public holidays
▪ Retail Management / Supervisory Experience