Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Role Purpose
The learnership is a work based learning programme that leads to a National Certificate in Contact Centre Support which is NQF level 3 National Certificate: Contact Centre and Business process. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.
What you’re going to do
- Conducting themselves as employees of Momentum Metropolitan according to Company values.
- Displaying a willingness to learn corporate values and technicalities.
- Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by Momentum Metropolitan.
- Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities.
- Compiling a Portfolio of Evidence for submission to SETA.
- Completing logbooks for work-based learning.
- Achieving the required level in formative and summative assessments.
- Demonstrating commitment to working in the medical scheme industry.
- Demonstrating skills in using the company’s systems.
- Showing understanding of the operational processes.
Requirements
- Completed Grade 12 Certificate.
- Passed Mathematics or Mathematical literacy with minimum 40%.
- Passed English and another SA language with a minimum of 40%.
- Computer Literacy as Advantageous.
- Unemployed and can commit 12 months to the programme.
- Should not be studying (part time or full time) at tertiary level.
People with disabilities are encouraged to apply.
What you’ll need:
- Successful candidates must be South African citizens between the ages of 18 and 35 years.
- Successful candidates must be available from 01 February 2021 to 31 January 2022.
- Successful candidates must be able to commute to the workplace on their own.
- Successful candidates should not be studying fulltime for the duration of the learnership.
- Successful candidates must not have completed the same learnership previously.
Competencies required
- Ability to work under pressure while being client centric at all times.
- Assertive and good communication skills with the ability to access and use information.
- Ability to be creative, innovative and a problem solver with collaboration and inclusiveness.
- Self-management and results-driven behaviour with attention to detail and high levels of accuracy.
Additional Information
Shortlisted candidates will be subjected to the following statutory checks:
- ITC.
- Qualification.
- Reference.
- Psychometric assessments
Desired Skills:
- Contact Centre
- Learnership