The purpose of this role is to provide the organisation with payroll administration service

Data Capturing & Filing

  • Processes all payroll information, to facilitate timeous changes / updates to employee information (financial and statistical).
  • Processes all leave documentation. (Annual leave, sick leave, etc)
  • Checks all information is captured timeously and accurately
  • Verifies and captures all employee contract documents for new/existing employees
  • Processes all documentation for termination of employees
  • Investigates queries and actions appropriately
  • Informs Payroll Team Leader in respect of deadlines not being met and report any process digression
  • Files all payroll documentation accurately and timeously
  • Assists with tax year end process
  • Implements processes and procedures to ensure information and data is current and available for reporting

Payroll queries & Information

  • Resolves first line queries from managers and team members as they relate to the processing of payroll data
  • Responds as 1st line support for payroll queries
  • Resolves payroll queries within an acceptable time
  • Escalates payroll queries as required and follows up to ensure resolution
  • Exports reports and sends employee cost reports to business units
  • Develops a collaborative relationship with the HR team to ensure queries are resolved timeously
  • Works closely with HR Administrators to ensure complete coordination of efforts and procedures with pay, deductions, and benefits, tracking and reporting
  • Ensure service delivery to internal and external customer requirements are met timeously.
  • Transmits electronic fund transfers and ensures recording of events
  • Ensures complete confidentiality by the payroll team of all issues and information pertaining to the payroll environment

Employee benefits and data reconciliation

  • Extracts payroll reports as required to determine all data is accurate
  • Escalates report queries to Payroll Team Leader for resolution
  • Reconciles the report against payments to be made for employee benefits
  • Informs 3rd parties in respect of any changes to employee status
  • Forwards all Medical aid applications for processing timeously
  • Captures information for Provident Fund for Withdrawals, contribution and death claims)


  • Responds to requests for payroll reporting
  • Prepares and reports on payroll data
  • Maintains accurate record keeping
  • Reports on any discrepancies

Desired Skills:

  • attention to detail
  • oral and written communication
  • planning and organising

Desired Work Experience:

  • 2 to 5 years Payroll & Wages

Desired Qualification Level:

  • Grade 12 / Matric

About The Employer:

Merchants is a leading BPO solution provider specialising incustomer experience and customer interactions. We focus on people, process andtechnology to create exceptional customer experiences. We are passionate aboutpeople and our ability to attract the best talent, coupled with our richhistory of success and innovation across different industries around the world,is what differentiates us from our competitors.

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