JOB PURPOSE
A skilled IT Assistant will be responsible for supporting IT administrator and IT manager with all IT queries, maintenance and development within the company.
QUALIFICATIONS AND EXPERIENCE
o Grade 12, A+ and /or N+ certificate
o Proficient at all Microsoft Packages
o Valid driver’s license + own transport
BEHAVIOURAL DIMENSIONS
o Must take direction well.
o Motivated self-starter.
o Be open and willing to learn new technologies.
o Strong communication skills, both written and oral.
o Customer service-oriented and learn techniques to best serve clients.
ROLES AND RESPONSIBILITIES
o Basic desktop support to the team.
o Network maintenance of hardware, software, and other systems.
o Multifunction printer support.
o Assist in performing hardware and software installation procedures.
o Perform software configuration on stand-alone computers and laptops.
o Provide support in diagnosing hardware and software issues and troubleshooting activities. o Lay cables and wires for networks and ensure that they are in good working order.
o Assist in handling data migration duties.
o Document all processes in reference manuals for training and guidance.
o Take user support requests and take measures to fulfill requests.
o Assist in hardware and software inventory management.
o Handle periodic maintenance of hardware and software.
o Troubleshoot equipment such as printers, scanners, and other peripherals.
o Participate in the development of software applications.
o Handle researching options and research computer bugs and their solutions.
o Take telephone calls from users and attempt to assist them with their IT questions and problems.
o Handle IT related documentation and make sure that all IT supplies are available.
o Assist in gathering user requirements and developing appropriate reports for IT supplies are available.
o Provide users with ongoing assistance in their IT problems.
o Coordinate vendors for the acquisition of equipment and software.
o Provide support in setting up end-user training activities.
o Handle infrastructure administration activities such as server and storage capacity handling and directory services management.
o Develop incident response procedures and assist with business intelligence development activities.
Desired Skills:
- communication
- self starter
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Certificate
About The Employer:
The company manufactures a product that they supply to companies that use to product in the making of furniture
Employer & Job Benefits:
- Medical Aid
- Provident Fund