The purpose of the Sales Training Manager is turning our people into highly effective insurance professionals by identifying needs and implementing development plans that will ensure the continuous improvement of personal technical knowledge, product expertise, customer centric mind sets and sales skills so that our customers and company benefit from the efforts of this highly skilled team.
Key Responsibilities include:
- Develop and continue to improve on a bespoke training program that identifies our company’s specific needs and that consists of the following skills, knowledge and attributes;
o Interpersonal Skills
o Personal lines technical content
o Product specific content, including insurance, tracking, SuperValue, VAPS and AA Membership
o Winning and keeping customers content
o Highly effective sales skills. - Develop and maintain sales scripts, including obtaining line management and Compliance Officer support
- In consultation with line management, and by reviewing customer interactions (calls), develop a personal continuous improvement roadmap for each team member that includes one on one and classroom training
- Execute the continuous improvement plan, monitor results for improved outcomes and engage with line management where interventions are required
- Work with the People team with regards to any centrally organised training and development initiatives
- Take ownership of ensuring that all ‘FAIS’ staff comply with the relevant qualifications and CPD requirements prior to due dates
The ideal candidate should have the following qualfications and experience:
- Full Qualification in Short Term Insurance – Personal Lines
- RE 5
- Training and or Teaching qualification would be an advantage
- 5 years of sales and sales management experience where you have had a direct impact on helping team members to improve their results by improving skills and knowledge
- Methodical and structured approach to developing and executing coaching plans for team members
- Ability to work within a management team to get their support for your ideas
- The ability to effectively manage a broad array of stakeholders, including internal and external senior decision makers and junior team members
- Reasonable experience in participating in management strategy formulation and execution
Our organisation believes in placing the best people for the job for our vacancies. EE candidates may be given preference.
If you have not received feedback within two weeks of placing your application then please consider your application unsuccessful at this time.
Desired Skills:
- Skills Development
- Sales Training
- Sales Coaching
- Product Training
- Training & Development
- Training Facilitation
- Needs Analysis
- Time Management
- Computer Literate
- Selling Skills
- Presentation Skills
- E-Learning
- Stress Management
- Compliance
- Quality Assurance
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Certificate
About The Employer:
We are a forward-thinking and progressive company focused on growth and the creation of an environment where people can freely share knowledge and make a difference in the lives of those in our home, workplace, community and country.
The Candidate will be expected to operate in line with our Values:
– Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!
– Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!
– Integrity: We always do the right thing, even when nobody is watching!
– Growth: We always strive to make a positive contribution on our journey to significance! We (us and the business) grows, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.
– Diversity: We respect and cherish each other and listen to all opinions! We are all unique, which makes the “us” stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts!
Employer & Job Benefits:
- Provident Fund
- Medical Aid
- Group Life Assurance