Our client within the financial services industry seeks to appoint an Onboarding Consultant to be based in Cape Town.
Key Duties
- Introducing newly registered clients and confirming pertinent details
- Update business systems accurately after each call
- Follow up on clients where no contact has been made.
- Obtain management feedback/input where required.
- Assist clients with general queries.
- Telephonically complete client surveys or alternatively e-mail surveys if clients are not able to complete it in the call.
- To commit to provide service to all relevant stakeholders until all outstanding queries have been resolved.
- Analyse findings and provide feedback to stakeholders in writing and telephonically.
- Conduct ad-hoc outbound call campaigns as per business requirements.
- Log all communication.
- Update daily workload statistics
Desired Skills:
- Call Centre
- Microsoft Office
- Excel Advanced
- Highly analytical
Desired Work Experience:
- 2 to 5 years Client / Customer Support
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
At CareerJunction we aim to be the best in our chosen territories! We are constantly growing and as we grow, we move people on and up. As part of our team you will interact with a young, dynamic and culturally diverse bunch of people that have loads of enthusiasm and a great sense of humour.
There’s a spirit of camaraderie among colleagues and in upholding our values, we encourage a balanced life and passion for quality in whatever we do.
We offer competitive market related salaries, Provident Fund, Life Cover, Medical Aid, Income Tax Return assistance, Disability and Funeral Fund Cover and 20 days of full annual leave plus an espresso and popcorn machine.
Employer & Job Benefits:
- Medical Aid