We are looking for an ambitious?Portuguese and English-speaking individual to assist with all administrative functions for the SADC region . This role will report into the Channel Manager SADC. The successful individual will be groomed into future roles.
Our culture is one of acceptance where you can bring your real self to work
Education and Experience:
- Matric (essential)
- A recent graduate preferably in Sales and Marketing/ Business Administration and/ Management
- Full training will be provided
- MUST BE well versed in the Portuguese language both verbal and written. (MANDATORY)
What you will learn and develop:
- Build strong long-term relationships with customers and internal stakeholders
- Listen, handle and resolve all customer complaints in an empathetic, professional and timely manner
- Monitor customer orders, recording details inquiries, comments and complaints
- Be proactive, available and reliable at all time to answer or direct requests and resolve issues
- Respond to customer inquiries and interactions efficiently
- Processing invoices for all sales transactions
- Checking prices and contracts are up to date
- Taking phone calls from customers and ensuring all queries are managed and correct feedback provided.
- Communicating internally important feedback from customers
- Assist with any channel and vendor queries pertaining to the quote
- Customer database accuracy
- Understand the Logistics processes as part of post product and service delivery
- Responsible for all quotes for the assigned portfolio, ensuring the products and solutions are correctly specified, the prices quoted are accurate, and the quote has a rapid turnaround time from request to release
- Responsible for all CRM system input for your allocated products, – assets, opportunities, accounts etc., on the relevant internal systems, key in data accurately to ensure all orders and invoices are processed without error
- Process Orders and deal with all associated paperwork
- Monthly and weekly reporting
Desired Skills:
- MS Office Suite experience (intermediate – essential) –
- Attention to Detail –
- Administrative skills –
- Analytical and Mathematical ability
- detailed orientated –
- Excellent Communication skills –
- Excellent Organisational and Interpersonal skills –
- Sound work ethic –
- Excellent problem analysis and problem-solving skills
Desired Qualification Level:
- Degree
About The Employer:
Networks Unlimited is a value-added distributor, committed to empowering African businesses through innovative technology solutions. Our focus includes the world’s leading security, networking and storage, enterprise system management (ESM) and cloud technologies.
Since the formation of Networks Unlimited in 1994, Networks Unlimited has evolved to become one of the very few true, value-added distribution companies in Africa. In today’s increasingly competitive environment, we have continuously adapted to provide product solutions that offer the best and latest solutions for companies across Africa, through our extensive partner network covering 38 countries across the wider continental region.