- Learn details about various Client product and service offerings
- Initiate sales with potential customers over the phone
- Generate and qualify leads from cold calling
- Consistently make a good first impression when calling leads
- Engage potential customers in dialogue that opens opportunities
- Manage, track, and follow up on leads by calling them
- Asking questions to engage customers and keep the conversation going
- Listening to the customers’ needs to generate repeat sales
- Gathering and documenting customer information, feedback, concerns, and reactions to products
- Commit to departmental and individual targets/goals
- Meet company expectations for excellent customer service
- Update contacts database when necessary
- Keep up to date on all products and provide information regarding product/service in an engaging manner
- Answer all customer questions honestly and accurately
- Take relevant notes on all calls for future use and enter into database
- Process calls quickly and accurately
- Maintain a friendly, professional tone always
- Function as part of the team with sincere enthusiasm
- Negotiate sales and address any concerns/reservations of potential customers
Key Attributes:
- Matric / Grade 12, Any additional Sales qualifications would be advantageous
- 1-2 years’ experience in a sales related role, preferably in telesales
- Outstanding verbal communication skills and a positive attitude
- Basic computer skills, including Microsoft Word and Excel
- Excellent telephone etiquette
- Personable and friendly tone of voice
- Patience, persistence, and persuasiveness
- Ability to follow scripts without sounding mechanical
- Ability to handle being rejected and remain calm and collected
- Ability to stay professional and focused in stressful situations
- Strong customer-orientation and communication skills
Desired Skills:
- sales
- call centre
- lead generation
- Admin
- telesales
- bulk calling
- positive
- customer orientated
Desired Qualification Level:
- Diploma
About The Employer:
This is an exciting opportunity to join a fast growing start up tech company.