- To provide expert advice and support in practice formulation and
associated best practice improvements. - Responsible for leading and
developing a team of technical resources that provide operational project
and technical support. - Implement processes, which build customer service delivery
excellence and encourage others to provide exceptional service. - Create and maintain working relationships with a variety of
stakeholders for purposes of expectation management, knowledge
sharing and integration. - Translate business IT requirements into implementable solutions &
continuously monitor to ensure operational continuity and
effectiveness. - Ensure adequate unit, system integration and post implementation
unit tests are performed for all configuration and development tasks.
Ensure testing yields an acceptable level of performance for the
changes being delivered. - Assess, identify and mitigate potential risks within the IT function by
complying with technology business policy and process requirements
(SDLC and change / release management process definition) to ensure
operational performance. - Design relevant IT Solution and produce specification and architecture
in accordance to agreed standards against the requirements and
approved by the appropriate governance forums. - Analyse and/or identify problems/requirements to determine impact,
patterns and trends, best fit alternatives and best practice solutions.
Determine the estimated resources and timelines required to deliver
the required functionality. - Oversee and manage all technical support request escalated and
ensure effective resolution within the Service Level Agreement. - Implements functional IT strategy in support of business objectives
with particular focus on operational and service excellence. - Participate in specialist communities of practice and contribute
positively to own and organisational knowledge improvement. - Support effective teamwork within the function. Participate and
collaborate across teams. - Plan and manage performance, skills development, employment
equity, talent and culture of team in order to improve innovation,
achieve efficiencies and increase competencies.
QUALIFICATIONS ,SKILLS AND EXPERIENCE REQUIREMENTS
- IT related Degree or Diploma
- 5 years plus related technical experience
- 2 years plus experience managing complex technical specialist teams
Desired Skills:
- Skills Development
- Planning
- Technical Support
- leadership skills.
Desired Work Experience:
- 5 to 10 years Banking
- 5 to 10 years Team Leader & Supervisor
Desired Qualification Level:
- Diploma
About The Employer:
Our client is one of South Africa’s “big five” banks. It is a division of First Rand Limited, a large financial services conglomerate, which trades on the Johannesburg Securities Exchange.