Great opportunity exists with a manufacturing giant offering career growth and excellent package.
Key responsibilities will include:
- Assist end users to resolve SAP WM related issues
- Resolve calls logged on service management system within agreed SLA
- Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the WM module and related integration with other internal and external systems.
- Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new system functionality
- Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
- Conduct user assessments with the business users following training
- Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs
- Work in conjunction with the learning department to roll out ongoing end user training as required
- Support the Application Manager and the business in identifying IT application solutions to address key business requirements within MM/WM
- Quantify savings and efficiencies related to these opportunities and draw up business case documentation for submission to the Application Manager
- Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards
- Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow
- Assist with resolving user profile audit queries
- Conduct regular system compliance audits for the WM module
- Report on system non-compliance by users to the Applications Manager
- Identify and highlight business risk to the Applications Manager as a result of non-compliance
- Recommend compensating controls to the Applications Manager
- Develop appropriate reports for the SAP WM module as requested by the Business
- Maintain and proactively enhance reports
- Run reports in the system as required by the Business
- Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
- Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.
The ideal candidate should meet the following requirements:
- Degree in Information Technology / BCom
- 5 years’ experience within the relevant business function or information technology environment
- Experience with managing and integrating warehousing and supply chain with new technologies such as Voice, Handheld Scanners, RF units, Handling units
- Demonstrated success in managing projects relating to superior performance and continuous improvement
South African Citizens only
Due to the volumes of applications received – correspondence will only be conducted with shortlisted candidates. If you have not received a response within 14 days, please consider your application unsuccessful
Desired Skills:
- Business Analyst