Our client in the insurance industry is urgently looking for an experienced Claims Negotiator to join their team.

Location: Durban, KZN

Job description: To provide support to the Commercial team with regards to processing claims from registration until finalization according to specified claims procedures.


  • Matric
  • 5 years of experience in Short-Term Insurance Commercial/Corporate Claims and/or Internal Broking
  • RE5 Representatives
  • FETC Level 4 FAIS Qualification
  • Higher Certificate in Short Term Insurance
  • Own vehicle and valid driver’s license
  • Experience in a brokerage is required


  • Claims registration and administration
  • Register claims according to set standards and ensure the appointment of Assessors
  • Liaise with insurers and clients throughout the process
  • Negotiate settlements with Insurers on behalf of a client
  • Prepare releases and payment requisitions
  • Maintain an effective diary management system
  • Keep the claims system updated
  • Generate all relevant reports and stats for the monthly claims meetings
  • Manage suppliers in terms of SLA’s (if applicable)
  • Build and manage relationships with stakeholders (Insurers, suppliers, clients, Accounts Executives, etc)
  • Conduct client/insurer visits as per set standard
  • Keep stakeholders abreast of developments
  • Maintain open communication with Accounts Executives on all relevant customer information
  • Identify cross and up-selling opportunities and provide leads to relevant parties within the customer services department
  • Ensure the provision of service to all corporate clients
  • Attend to customer queries timeously

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