To develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention. This is to be achieved through proactive and reactive communication with our customers who have either expressed a wish to cancel their services with us or whose recent account activity indicates that they may be considering cancellation of services.

  • Ensure client account status are correct by checking the account history details on the system-
  • Contact all required clients to reach target of full penetration of the Initial opportunity and thereafter target 35% – 55% retention / collection
  • Respond to incoming requests for cancellation of services and persuade our customers to remain with us
  • Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated
  • Identify opportunities to retain dissatisfied customers
  • Maintain excellent knowledge of our portfolio of products and services in comparison to competitors’ portfolios in order to understand how to meet our customers’ needs
  • Document customer outcomes to add to our knowledge base of reasons why customers choose to cancel their services with us in order to take appropriate action
  • Report regularly on all activities, where required- Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation
  • May rehabilitate accounts by contacting, negotiating, concluding and monitoring payment arrangements with clients

Desired Skills:

  • Regulatory Exams
  • FAIS

Desired Qualification Level:

  • Grade 12 / Matric

About The Employer:

SA Taxi is the first financial service provider to focus solely on the taxi industry. We finance entrepreneurs who operate minibus taxis and may not otherwise have access to credit from traditional banks.

Employer & Job Benefits:

  • Medical Aid
  • Pension Fund

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