Overview
We are always looking for superstars to join our team. At the moment we want to grow oursupport team – why do we want to grow it? Our customers and our products matter.
This is not the usual support role as you know it – we don’t do repetitively.
You will need to know your way around network technologies, down to port and protocol level. Be confident around Windows and Linux systems, and understand how they operate.
Job Requirements
- ? Technical curiosity and a hunger to do research and up-skill with technical solutions.
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- ? Excellent written communication skills are key to getting a solution across.
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- ? Research issues that do not have a recognised solution and prepare a resolution
process for them.-
- ? Research issues that do not have a recognised solution and prepare a resolution
- ? Assist developers in creating secure software products, and writing and maintaining
scripts, such as python and shell. -
- ? Have the inclination and the capability to learn new technologies and provide support
for them.
- ? Have the inclination and the capability to learn new technologies and provide support
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- ? Solid understanding of network technologies, down to port and protocol level –
specifically DNS.
- ? Solid understanding of network technologies, down to port and protocol level –
Skills/competencies required
- ? Previous experience in a support role.
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- ? Attention to detail and problem-solving skills.
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- ? Methodical approach to work.
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- ? Excellent written communication skills.
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- ? Planning, organisational and time management skills.
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- ? Bash scripts / Linux commands.
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- ? Python skills.
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- ? Knowledge of cloud computing AWS, GPC, Azure, Hyper-V, Vmware.
Desired Skills:
- Security
- Linux
- windows
- cloud
- API