KEY PERFORMANCE AREAS:
INTERNAL PROCESS
- Effectively manage performance within the team to ensure SLA’s are achieved.
- Prioritise that workload is completed on time and effectively.
- Ensure team measurements are completed accurately and on time.
- Assist with staff development and training.
- Set up and revise current protocols and guidelines relating to daily operations.
- Team discipline, time management and leave co-ordination.
CUSTOMER SERVICE
- Ensure that all queries are resolved within the agreed service level and ensure that the relevant stakeholder receives timeous feedback.
- Escalate queries to the relevant team or stakeholder.
- Provide accurate information and advice to stakeholders in order to ensure that they receive the appropriate service.
- Build and maintain relationships with clients and internal and external stakeholders.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional customer service.
PEOPLE
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
FINANCE
- Contribute to the financial planning process within area.
- Identify opportunities to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
KEY COMPETENCES
- Accountability and proven leadership skills coupled with time management and attention to detail.
- Teamwork and cooperation.
- Business Administration Skills
EXPERIENCE AND QUALIFICATION
- Grade 12
- Registered Pharmacist and an isiXhosa speaker
- 5 Year’s pharmacy experience
- Previous leadership experience
- Experience in a call centre or client service environment with proven knowledge of customer service principles and practices advantageous
- Exposure to the medical scheme industry
- Exposure to Prescribed Minimum Benefits
- MS Office Suite – with Excel at an Intermediate level
Shortlisted candidates will be subjected to the following statutory checks: ITC; Criminal; References; Qualifications; Psychometric assessments. Should you not be contacted within two weeks, please consider your application unsuccessful.
REF Code: TL
Location: Port Elizabeth, EC South Africa
Level of Work: 5 years
Profile: Pharmacy
Employment: Permanent, full-time
EE / Non-EE: Preference for EE applicants (AF and AM)
Email your detailed, updated CV to Monique Prince Include in Subject Line: REF Code TL. Furthermore, attach copies of your ID, Drivers licence, Matric Certificate and Tertiary qualifications – without these our application is INCOMPLETE and cannot be considered.
Desired Skills:
- leadership skills
- retail
- Computer literate
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level & Accreditations:
- Diploma
- South African Pharmacy Council
About The Employer:
Your role as Pharmacist PMB Team Leader is ensuring that the team’s SLA’s are met by providing support, guidance, and hands-on assistance to the Team.