Our client in the Public Sector has an opportunity available for a Customer Service Agent in the Phuthaditjaba, Free State area. This will be a contract position for 12 months.

Requirements:

  • An appropriate three year tertiary qualification (at least 360 credits) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments. OR
  • A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments.
  • Knowledge of GEPF products and services will be an advantage
  • Computer literacy that would include a good working knowledge of Microsoft Office products
  • Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage
  • The applications of individuals currently residing in the Province applying for may receive preference (Free State)
  • Knowledge of Employee Benefits
  • Geographical knowledge of the Province applying for

KPAs:

  • Handle all face to face enquiries received effectively;
  • Follow up and finalize enquiries referred to other business units, within the agreed time frames;
  • Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame
  • Provide Client liaison services within the office
  • Provide data inputs in the compilation of the reports

Please note should you not receive a response within 7 business days of applying, you may consider your application as being unsuccessful.

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