Purpose of the Position:
The successful incumbent will be responsible for coordinating and leading the ICT team to service the ICT requirements of the organization as a whole as well as the ICT related needs of the respective development programmes while upholding ICT values, processes and decisions. The ICT team is responsible for the overall management and support of all key components that make up the ICT Service Catalogue.


  • Support the establishment and maintenance of governance policies and procedures of direction and control to ensure that objectives are achieved, risks are managed appropriately, and compliance with relevant legislation is met in order that the organization’s ICT resources are utilized optimally and responsibly.
  • Support the implementation of the ICT Strategic plan to tie in with the company’s vision and goals detailed in the Company Strategy.
  • Evaluate, identify and recommend the new technology platforms and tools which will better equip or optimize the ways in which ICT delivers services to the company and/or clients.
  • Provide Technical specifications and evaluation criteria on procurement requests, which include Request for Quotes (RFQ), Request for Information (RFI) and tenders
  • Provide support to the ICT Manager to ensure that the total central ICT expenditure remains within allocation and all ICT related expenditure is tracked accordingly.
  • Provide coaching and mentoring to the ICT team members where required and propose training where a specific need has been identified.
  • Manage Service-levels (Availability and Capacity management, ICT service continuity management and support Information security management efforts).
  • Manage Service transition (Change management, Service asset and configuration management).
  • Provide input to the CAB, ISMC and Project Managers where requests impact ICT Infrastructure. This includes participating proactively at the project initiation and planning phases of non ICT systems to ensure architectural integrity is maintained, changes are aligned to strategic plans and solutions are supportable by the ICT team and implemented effectively.
  • Acknowledge service desk change request that do not necessarily directly impact ICT Infrastructure
  • Manage Service Operation (Event and Incident management, access management, request tracking and fulfilment).
  • Undertake root cause analysis of defects, liaising with 3rd parties, communicate all issues effectively and coordinate actions to resolve.
  • Update the ICT Manager on progress of incident resolution and planned changes.
  • Be an active participant on various committees including ISMC,BSC, BEC to serve the interests of the ICT team
  • Facilitate technical understanding of new requirements, plan and execute ICT projects
  • Advise on ICT task allocation and/or Delegate ICT tasks to team members when required and giving direction on priorities with due consideration of responsibilities, skill levels, work preferences and personal development goals.
  • Monitor the progress of tasks assigned to team members in order to meet agreed commitments and/or SLAs.
  • Ensure ICT WOW and Standards are documented, maintained and placed under configuration control.
  • Remove impediments and coordinate the solving of technical problems.
  • Report on the ICT team’s activities and progress when requested.
  • Represent the ICT team’s interests in program-level decision making when requested.
  • Highlight technical, schedule, resource and other risks to the ICT Manager as soon as they become known.
  • Perform the induction of new ICT team members to familiarize them with the ways of working in the ICT team.

Minimum Requirements

  • Relevant Tertiary qualification in Information Technology or Computer Science and/or at least matric with three (3) years’ experience as a ICT Team Lead or senior team member.
  • Relevant Microsoft Certification or equivalent experience.
  • Relevant Linux Certification or equivalent experience.
  • Relevant Cloud Certification or equivalent experience.
  • Relevant Security and/or Networking Certification or equivalent experience
  • 5+ years proven track record in the role of an ICT Team lead or equivalent role
  • 5+ years’ experience in the setup and maintenance of server hardware and operating systems (MS & UX)
  • 5+ years’ experience working with networking and firewall technologiesVendors such as Mikrotik, Cisco etc
  • 5+ years’ experience with virtualization with specific focus on VMware.
  • 5+ years’ experience with managing a Microsoft Active Directory Environments.
  • 5+ years’ experience with managing a Microsoft Exchange Server Environments.
  • 5 + years’ experience managing a VEEAM Backup and replication deployment.
  • 2 + years’ experience with performance optimization and capacity planning of virtualized environments.
  • 2+ years’ experience in managing SAN storage infrastructure
  • Strong hands-on experience in managing LAN / VLAN / Wireless /VOIP / WAN technologies and Web Servers.
  • Experience in working with and supporting development teams implementing new software solutions.

Skills and Knowledge Requirements

  • Certification in the following technologies is a plus
  • Virtualization, Storage
  • Familiarity with HTML/PHP authoring.
  • Working experience with SAN Storage infrastructure.
  • Working experience with Scripting ie bash, perl, python, powershell.
  • Working experience with monitoring solutions such as Nagios, Opsview, Hyperic, Zenoss, Zabbix
  • Working knowledge of source repositories like SVN, GIT
  • Automation/deployment tools such as Ansible is a plus.
  • ICT policy frameworks with familiarity with ITIL a plus.
  • Personal Profile
  • Organised, structured and attention to detail.
  • Ability to work in a team or alone.
  • Assertive, managing boundaries well.
  • Ability to work in a high-pressure environment.
  • Self-starter.
  • Customer focused.
  • Adaptable (ability to quickly learn new technologies as required).
  • Excellent communication skills, both written and verbal.

Desired Skills:

  • Virtualization
  • Storage
  • HTML
  • PHP
  • Microsoft
  • Linux
  • AWS
  • Network
  • Vmware
  • Active Directory
  • Microsoft Exchange Server
  • VEEAM Backup
  • SAN Storage
  • LAN
  • WAN
  • VLAN
  • Voip
  • bash
  • perl
  • python
  • powershell
  • ITIL

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Diploma

Employer & Job Benefits:

  • Medical Aid
  • Pension Fund

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