Your key responsibilities:
- First point of contact for customers requiring machinery services and / or service related queries.
- Ensure new calls are logged onto SAP and any outstanding account issues are communicated to the client as well as the Service Manager.
- Maintain the database and ensure housekeeping is actioned on a monthly basis.
- Liaise with customer throughout service until completion to ensure customer satisfaction at all times.
- Manage contract maintenance on SAP (time, materials, outworks, etc) as well as required documentation and processes related to the jobs / services.
- Coordinate and follow up daily with technicians on open jobs.
Our required expertise:
- Minimum matric. Relevant certificate/degree and/or extensive and relevant on-job training is essential.
- Minimum 5 years relevant experience in a similar role is essential.
- SAP experience is preferred but not essential.
- Assertive, fast paced, organised and proactive individual with a technical aptitude.
- Ability to communicate with customers and individuals at all levels of the organization.
- A positive attitude towards customer service is a necessity.
- Microsoft Office experience essential.
Your reward:
Salary: R 420 000 Cost to Company (including Medical Aid + Pension Fund) + Annual Performance Bonus + Annual Discretionary Bonus
Desired Skills:
- SAP
- Service
- Aftersales
- Service Control
- Machinery
- Customer Service
- Contract Maintenance
About The Employer:
The opportunity that awaits you:
A well-established, international, master of its class, precision mechanical engineering and machinery company, is looking for a dynamic, fast paced Service Controller to manage and oversee a team of ‘well-oiled’ technicians!
In this role, you will put your best organisation and coordination skills to the test in the pursuit of customer service and satisfaction!
Employer & Job Benefits:
- Medical Aid
- Pension
- Annual Bonus