Position:Commercial Vehicle Technician (Warranty Claims) – MT
Location: Bryanston
Salary: R300K to R380K
Roleoverview/purpose
- This position is not workshop based and is an exceptional opportunity foran ambitious individual looking to advance a career in the motor vehicleindustry.
- The claims technician is responsible for enforcing claims policy,the authorisation and processing of claims as well as assisting our clientswith their claims queries.
- The successful candidate will join one of South Africa’s majorWarranty/Insurance Administrators at their offices in Johannesburg.
Key Responsibilities
- Handling claim authorisations and processing documents.
- Evaluating repair costs and invoice administration.
- Understanding warranty/insurance documents and benefits,guidance will be given.
- Handling claims queries both telephonically and via email withcorporate clients, policy holders, workshops/repairers, partssuppliers and colleagues.
- Appoint and manage assessors.
- Compile technical reports when requested.
- Monitor and maintain policy details and enforce policy claimprocedures.
Requirements:
- A completed Diesel Mechanic Trade Certificate
- Minimum NQF4 Qualification
- Matric
- 10 years practical Diesel/Commercial Vehicle Experience required
- Experience processing commercial warranty and/or insurance claims
- Experience with passenger vehicles beneficial
- Fluent in English and Afrikaans (verbal and written)
- Extensive understanding of all mechanical and electrical systemsapplicable to all the commercial vehicle categories
- Background knowledge of modern repair techniques along withdiagnostic and electronic procedures.
- Computer Literate
Non-technical skills
- Solid Administration Skills
- Time Management
- Excellent verbal and written communication skills
- Analytical skills
- Attention to detail
- Problem-solving.
- Project Management
- Adaptability to change
- Stress tolerance
- Resilience
- Presentation skills
- Driven and motivated
- Compliance and Rule Orientated
- Strong work ethic
- Proactive
- Deadline driven
Values
-
The Candidate will be expected to operate in line with our companyvalues:
-
Passion: We have a strong and barely controllable excitement for life,our work, the people we work with, and for ourselves. Ourenthusiasm and positive energy lead to a strong bias toward actionand strive for excellence!
- Care: We care deeply for ourselves, the people we work with, ourcustomers, the communities we live in, the country we call home andthe planet which hosts us!
- Integrity: We always do the right thing, even when nobody iswatching!
- Growth: We always strive to make a positive contribution on ourjourney to significance! We (us and the business) grows, because ourpeople grow! Our curiosity drives Innovation and our resilience keepsus determined when the going gets tough! We have the courage tomake decisions and to have the tough conversations.
- Diversity: We respect and cherish each other and listen to allopinions! We are all unique, which makes the “us” stronger! Throughcollaboration, we ensure that the whole is greater than the sum of itsparts!
Desired Skills:
- Experience processing commercial warranty and/or insurance claims
- Experience with passenger vehicles beneficial
- Fluent in English and Afrikaans (verbal and written)
- Extensive understanding of all mechanical and electrical systemsapplicable to all the commercial vehicle categories
- Background knowledge of modern repair techniques along withdiagnostic and electronic procedures.
- Computer Literate
- Solid Administration Skills
- Time Management
- Excellent verbal and written communication skills
- Analytical skills
- Attention to detail
- Problem-solving.
- Project Management
- Adaptability to change
- Stress tolerance
- Resilience
- Presentation skills
- Driven and motivated
- Compliance and Rule Orientated
- Strong work ethic
- Proactive
- Deadline driven
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Certificate