Purpose Statement
- To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve CE programs, campaigns and prompts throughout the client engagement life cycle.
Experience
Minimum:
- 1-2 yrs technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems and integration points in respect of a client centric view.
- Experience of working cross functionally with multiple stakeholders.
- Operating in an environment practicing Agile methodology.
Ideal:
- >2 years’ experience in CE to understand data, modelling, selection, systems and integration points in respect of a client centric view
- >2 years program or business engineering experience project experience.
Qualifications (Minimum)
- Bachelor’s Degree in Engineering – Industrial or Statistics
Qualifications (Ideal or Preferred)
- Honours Degree in Engineering – Industrial or Statistics
Knowledge
Minimum:
- Process engineering
- Analytics and modelling
- System integration, APIs
- Customer relationship management principles, tools and methods
- Understanding of data, modelling, selection, systems and integration points in respect of a client centric view.
- Stakeholder engagement and management principles and practices
- Agile methodology
Ideal:
- CX or CE Journey mapping
- Technical CRM program building
- AI modelling
- Digital channel development and integration
Skills
- Communications Skills
- Analytical Skills
- Planning, organising and coordination skills
- Problem solving skills
- Interpersonal & Relationship management Skills
Competencies
- Deciding and Initiating Action
- Working with People
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Applying Expertise and Technology
- Analysing
- Creating and Innovating
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Achieving Personal Work Goals and Objectives
Additional Information
- Clear criminal and credit record
- Ability and willingness to work in an open plan environment
- A valid driver’s license and own vehicle is preferred
- Willingness to work or be available overtime and / or weekends if required
- Willingness to travel nationally if and when required
- Willing and able to use own home as a formal office / base of operations (including space for ad hoc storage of paperwork, stock, etc.)
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals