Technical Project Manager (Remote) at Datafin Recruitment

Mar 30, 2021

ENVIRONMENT:Work with a diverse portfolio of international clients & projects as the next Technical Project Manager sought by a data-driven Brand Specialist to join its SA & US-based team. Your core role will be identifying client needs, potential solutions, and carrying out all client-facing communication for various project sizes. You must have at least 2+ years’ experience in a similar role or within a Digital Agency, can recognise patterns & identify gaps in processes including ways to improve existing workflows, able to troubleshoot & diagnose common issues related to SSL, WordPress, configuration, plugins, themes and related updates which may require using an SFTP client – FileZilla, Transmit; be familiar with the WordPress web hosting landscape & its page builders such as Gutenberg, Elementor, Divi, and Visual Bakery and have a clear understanding of DNS and domain [URL Removed] the first responder for inbound client communication with the ability to identify what’s needed, set clear expectations with the client, and plan the work needed with the client services manager and development team.

  • Provide a first-class service to clients.
  • In cooperation with the Client Services Manager, create quotes for work that’s needed and getting approval from clients for that work.
  • Determine what exactly is needed to fulfill the needs of a client request.
  • Communicate frequently and effectively through project management and help desk tools both internally and with clients. We use Teamwork, Desk, and Slack.
  • Ask smart questions to get to the root of the challenge of work that’s needed for the client.
  • Post status updates from clients to our internal team.
  • Communicate findings and project progress from our development team back to clients.
  • Present information in both directions in the most accurate and clear way possible.
  • Be as concise as possible without leaving out important details.
  • Leverage screen capture and video capture tools to more effectively and clearly to communicate specific issues a client may be facing, or to more clearly show the development team the work to be completed.
  • Use best practices for performing all tasks related to client communication and services.
  • Coordinate multiple ongoing maintenance and development tasks with budgets between $150 to $5K, or more.

    • REQUIREMENTS:

    • 2+ Years of Technical Project Management or Digital Agency experience.
    • You’re highly organised and always looking for productivity shortcuts within HubSpot, Teamwork Projects, and Teamwork Desk.
    • You can recognise patterns and can identify gaps in processes, including ways to improve current workflows.
    • You thrive on best-in-class customer support and you’re continually anticipating upcoming client requests or needs of the team.
    • Be able to troubleshoot and diagnose common issues related to SSL, WordPress configuration, plugins, themes, and related updates. This may require using an SFTP client (FileZilla, Transmit) to rule out common file conflicts.
    • Familiar with the WordPress web hosting landscape.
    • Have a clear understanding of DNS and domain configuration.
    • Experience with WordPress page builders such as Gutenberg, Elementor, Divi, and Visual Bakery.
    • It’s a remote working position, so you’ll have the flexibility to work from wherever there is a fast internet connection.
    • You’ll need to be available from 3:00pm – 12:00am SAST.

    ATTRIBUTES:

    • You’re good at knowing what’s important vs is urgent and can manage project queues alongside a Client Services Manager and Development team.
    • Strong communication skills. This means your grammar, spelling, tone of emails and verbal communication skills are excellent.
    • You have no problem picking up the phone and calling a client to get to the bottom of a problem when the need arises.
    • You can break complex problems into task-level items.
    • You look for opportunities to take on increased responsibilities at the company.

    While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.COMMENTS:When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to [Email Address Removed] and mention the reference numbers of the jobs. We have a list of jobs on [URL Removed] Datafin IT Recruitment – Cape Town Jobs.

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