Education and Experience

  • Matric
  • RE and Class of Business Training and relevant qualifications (would be an advantage)
  • Proven telesales experience (minimum of 2 years)
  • Minimum of 2-year experience in Short Term Insurance

Responsibilities

  • Daily management of individual contact center agents
  • Ensure daily, weekly and monthly performance targets are proactively managed
  • Ensure that customers are kept happy and satisfied by providing prompt response and efficient service at all times
  • Ensure a safe and harmonious working environment for all team members
  • Ongoing focus on recognition
  • Build relationships with other functions in the business

Key Competencies

  • Demonstrate a high level of leadership and managerial ability
  • Analytical
  • Strong planning and organizational skills for effective implementation
  • Strong people management skills
  • The ability to persuade, influence, and lead in a cooperative manner
  • Solutions-oriented
  • Strong client service orientation
  • Responsive and proactive
  • Have attention to detail
  • Good written and verbal communication skills
  • Problem-solving
  • Ability to multi-task
  • Ability to work independently
  • Knowledge of MS Word, Excel

Please send cv to [Email Address Removed]

Desired Skills:

  • communication skills.
  • Computer Skills
  • creative thinking
  • Insurance services
  • Performance Reviews

About The Employer:

We are sales and business optimization experts.

We take a sustainable approach to the management of your sales workforce. Conducive offers customized outsourced solutions that reduce costs, boost sales and promote customer retention.

With a solid background across a broad spectrum of industries, Conducive’s team of well-trained staff leverages this expertise to improve your operations and grow your sales.

Our service capabilities are tailored to suit the requirements of corporates; SME’s and call center sales channels. To find out more please visit our website [URL Removed]

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