WOW Marketing Services is looking for a Call Centre Back Office Agent to join our team.
Your responsibilities will include (but not limited to):
- Answering inbound calls
- Proactive outbound calls
- Handle and resolve email campaign queries & enquiries
- Liaise with the trade representative on progress for the week
- Prepare progress reports in Excel
- Engage with over a thousand individuals using different forms of communication
- Handle and complete ad hoc projects that will include outbound calls
- Customer care/follow-up for performance improvement
- Solving technical problems (log-in, password reset)
- Measure and report programme task result
Desired Skills:
- –
- Handle and resolve email campaign queries & enquiries –
- Liaise with the trade representative on progress for the week –
- Prepare progress reports in Excel –
- Engage with over a thousand individuals using different forms of communication –
- Handle and complete ad hoc projects that will include outbound calls –
- Customer care/follow-up for performance improvement –
- Solving technical problems (log-in
- password reset) –
- Measure and report programme task result Requirements: –
- Willingness to learn –
- Ability to work under pressure
- independently and pro-actively –
- Problem-solving skills –
- Excellent time management skills –
- Suitable experience in a call centre –
- Excellent computer skills in a Microsoft Office (Excel skills is a plus) –
- Excellent communication skills (verbal) –
- Fluent in isiXhosa is a preferrable
Employer & Job Benefits:
- Details: –
- Four-month contract period –
- Start Date: Immediately