ROLE PURPOSE
Responsible for all preparation, installation and support of end user desktops, notebooks, printer and other peripheral devices environment. First line support for onsite network infrastructure, server platforms and telephony related functions to this environment.
RESPONSIBILITIES AND WORK OUTPUTS
- Onsite and remote end user support for all desktop devices for the staff situated at remote sites.
- Ability to be a primary resource for IT projects at the site.
- Be required at times to travel to remote sites to support users or complete projects.
- First line support for telephony services and smartphones.
- Preparation and installation of end user devices such as desktops, notebooks and headsets.
- Logging of all incidents and request on behalf of staff and management.
- A single point of contact for the staff for any IT related issues, escalations or IT related consulting.
- Skilled in understanding applications within the environment.
COMPETENCIES REQUIRED
- Self-Management
- Cognitive / Problem Resolution
- Excellent communication skills at all levels
- Excellent Technical skills
- Sound incident analysis and logical troubleshooting skills
- Quality work
- Work with minimal supervision
- Pro-active
- Self-discipline
- Stress tolerance
- Accuracy
- Interpersonal skills
- Innovative skills
- Conflict handling
EXPERIENCE AND QUALIFICATIONS
- 1 to 2 year diploma / NQF’ Level 4
- Relevant IT Certification (A+/MCSE ,Windows 10 or a Desktop related IT )
- Up to 5 years’ experience in a similar role
- A plus / MCSE/MCDST qualification or any other IT certified qualification
- Other IT related modules could include ITIL exposure
Send a detailed copy of your CV to Bonita ([Email Address Removed] replace the AT with @)
Should you not be contacted within 7 days, please consider your application as unsuccessful